If the order or the item(s) that you want to cancel that have not been shipped yet, you can write to our customer support team or get in touch with us on Whatsapp at +91 85279 00509
In such cases, the order will be cancelled, and the money will be refunded to you within 7-10 business days after the cancellation request is duly processed by us.
CANCELLATION POST SHIPMENT:
We are not accepting post-dispatch cancellations on orders.
HOW DO I EXCHANGE AN ITEM PURCHASED ON ALMO?
Almo offers its customers an Easy exchange* incase of size issue, wherein you can raise an exchange request of a product within 3 business days of its delivery.
Step 1: Contact our Customer Support team via email or Whatsapp within 3 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to exchange your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock.
*Exchanges are applicable only for products within the same category.
Exchanges will be accepted solely for size-related issues, such as incorrect fit or sizing discrepancies.
Exchanges will not be entertained for any request to change the color of the product. The exchange must be for the same color as the originally purchased item.*