Customer Support Specialist APPLY NOW

Customer Support Specialist responsibilities include:

• Responding to customer queries in a timely and accurate way via phone, email or chat.
• Identifying customer needs and helping customers use the website for placing orders.
• Analyzing and reporting process malfunctions.
• Update our internal databases with information about customer issues and useful discussions with customers.
• Monitor customer complaints on social media channels and reach out to provide assistance.
• Inform customers about new features and functionalities in the website.
• Follow up with customers to ensure their query/concern is resolved.
• Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements and skills:

• Must be a graduate.
• Minimum 1-3 years of relevant experience working in e-commerce customer support.
• Should be open to work in any shift timing.
• Familiarity with E-commerce is compulsory.
• Experience using MS Excel, MS PowerPoint, MS Word is a plus.
• Understanding of how CRM systems work.
• Excellent written and verbal communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling escalations.