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Customer Support Specialist APPLY NOW

Gurgaon
Full time

Customer Support Specialist responsibilities include:

  • Responding to customer queries in a timely and accurate way via phone, email or chat.
  • Identifying customer needs and helping customers use the website for placing orders.
  • Analyzing and reporting process malfunctions.
  • Update our internal databases with information about customer issues and useful discussions with customers.
  • Monitor customer complaints on social media channels and reach out to provide assistance.
  • Inform customers about new features and functionalities in the website.
  • Follow up with customers to ensure their query/concern is resolved.
  • Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements and skills:

  • Must be a graduate.
  • Minimum 1-3 years of relevant experience working in e-commerce customer support.
  • Should be open to work in any shift timing.
  • Familiarity with E-commerce is compulsory.
  • Experience using MS Excel, MS PowerPoint, MS Word is a plus.
  • Understanding of how CRM systems work.
  • Excellent written and verbal communication and problem-solving skills.
  • Multi-tasking abilities.
  • Patience when handling escalations.

 

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